We hope you are happy with your care
Should you find it necessary to make a complaint please follow the steps below.
Step 1
Try to talk through the matter with your nurse or write to the hospice manager at the following address:
The Hospice Manager
Marie Curie Hospice
Frogston Road West
Edinburgh EH10 7DR
He or she will try to resolve the problem quickly for you.
Step 2
If you are not satisfied with the outcome of step 1, please put your complaint in writing to:
Thomas Hughes-Hallett
Chief Executive
Marie Curie Cancer Care
89 Albert Embankment
London SE1 7TP
We will send you a written acknowledgement within two working days of receipt of your complaint and we aim to give you a response within 20 working days. Some complaints may take longer to investigate.
Step 3
If you are unhappy about the way Marie Curie Cancer Care handles your complaint you may wish to contact:
Scottish Commission for the Regulation of Care (Central West Region)
4th Floor
No. 1 Smithhills Street
Paisley PA1 1EB
